What to do if I find a lower reate?

When you book online at www.hotelcasasuenos.com or via our central reservation telephone number, 998 877 0708, we GUARANTEE you will get the best rate. How can we guarantee this? Simple.

If you find a lower, publicly available rate on another website for the same hotel accommodation and date, we’ll match the competing rate plus give you 20% food credits. Simply submit proof within 72 hrs from booking and we will proceed according to cancellation policies.

Fill out and submit the online claim form to our Customer Service department within 72 hours of booking.

Take advantage of our exclusive perks booking in our Official site.